Terms of Use

1. Acceptance of Terms

These Terms of Use ("Terms") govern your access to and use of Client Mitra's website, web application, Android application, iOS application, and related services (the "Service"). By creating an account, signing in, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy.

If you use the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.

2. Description of Service

Client Mitra is a software-as-a-service (SaaS) CRM platform that helps businesses manage clients, leads, follow-ups, bookings, payments, tasks, calendar events, reports, and related workflow tools. Features may vary by subscription plan and may change as we improve the Service.

3. Accounts & Responsibilities

• Provide accurate registration information and keep credentials secure.
• You are responsible for all activity under your account and workspace, including actions by staff you invite.
• Notify us promptly of unauthorized access or security issues.
• You are solely responsible for the accuracy and legality of data you enter (including client and lead information).

4. Acceptable Use

You agree not to:

• Use the Service for unlawful, harmful, or fraudulent purposes
• Attempt to reverse engineer, disrupt, or overload the Service
• Infringe intellectual property or privacy rights of others
• Share account credentials in a way that violates your plan limits

5. Subscriptions & Payments

Free and paid plans may apply. Paid subscriptions (including Business Pro yearly) are billed through our payment partners. On web and Android, billing may be processed by Razorpay. On iOS, auto-renewable subscriptions are purchased through Apple In-App Purchase and are subject to Apple's payment terms. Fees are generally non-refundable except where required by law or by Apple's refund policies for App Store purchases. Plan limits (such as client count, users, devices, and report downloads) are enforced as described in-product.

For iOS App Store subscriptions, payment is charged to your Apple ID account at confirmation of purchase. The subscription renews automatically unless canceled at least 24 hours before the end of the current period. You can manage or cancel in your Apple ID account settings. Where Apple's standard EULA applies, see Apple's Licensed Application End User License Agreement.

6. Data & Privacy

Our collection and use of personal data is described in the Privacy Policy. You remain the controller of your customer data; we process it to provide the Service.

7. Intellectual Property

Client Mitra and its branding, software, and content remain our property. You retain ownership of content you upload. You grant us a limited license to host and process that content solely to operate the Service.

8. Disclaimer & Limitation of Liability

The Service is provided "as is" without warranties of any kind to the fullest extent permitted by law. We are not liable for indirect, incidental, or consequential damages arising from your use of the Service.

9. Termination

You may stop using the Service at any time. We may suspend or terminate access for violations of these Terms, non-payment, or risk to the platform or other users.

10. Changes

We may update these Terms from time to time. Continued use after changes take effect constitutes acceptance of the updated Terms.

11. Contact

Questions about these Terms: contact@clientmitra.in
Helpline (Call / WhatsApp): +91 79901 36200