Privacy Policy

1. Introduction

This Privacy Policy explains how Client Mitra ("we", "us") collects, uses, shares, and protects information when you use our website, web app, Android app, iOS app, and related services (the "Service"). By using the Service, you agree to this Policy and our Terms of Use.

2. Information We Collect

• Account data: name, email, phone, studio details, and authentication identifiers (including Google Sign-In and Sign in with Apple where available).
• Business data you enter: clients, leads, bookings, payments, notes, tasks, and related CRM records.
• Usage & device data: IP address, browser/app type, device identifiers, app version, crash logs, and approximate location derived from network data.
• Payment data: subscription billing is processed by payment providers. On web and Android this may include Razorpay; on iOS, paid subscriptions are processed by Apple through In-App Purchase. We do not store full card numbers.

3. How We Use Information

• Provide, maintain, and improve the Service
• Authenticate users and enforce plan limits
• Send transactional messages (e.g. invites, security notices)
• Optional push notifications you enable
• Detect abuse, prevent fraud, and secure the platform
• Comply with legal obligations

4. Sharing

We do not sell your personal information. We may share data with:

• Service providers (hosting, email, analytics, payments, push messaging), including Apple (Sign in with Apple and App Store billing on iOS) and Google (Sign-In and Firebase services)
• Staff members you invite to your workspace
• Authorities when required by law

These providers process information under their own privacy policies and our instructions where applicable. Apple subscription purchases are subject to Apple's privacy practices and terms.

5. iOS App & App Store Subscriptions

When you use the Client Mitra iOS app, Apple may process account, device, and purchase information in connection with Sign in with Apple and auto-renewable subscriptions (such as Business Pro Yearly). Payment method details for App Store purchases are handled by Apple; we receive purchase status and related transaction identifiers needed to unlock your plan.

You can manage or cancel an App Store subscription in your Apple ID settings. Our Terms of Use and, where applicable, Apple's Licensed Application End User License Agreement also apply.

6. Data Retention

We keep account and business data only while your account is active. The studio owner can permanently delete the studio at any time from Settings → Account. Deletion is immediate and irreversible: the studio, all team logins, and all clients, leads, bookings, payments, team members and assignments are erased from our systems, and we keep no copy. Not erased by us: payment records held by Razorpay and banks, Apple subscription records, emails already delivered to recipients, and encrypted infrastructure backups and logs, which expire on their providers' schedules.

7. Security

We use reasonable technical and organizational measures to protect information. No method of transmission or storage is 100% secure.

8. Your Choices

• Update account details in Settings
• Enable or disable push notifications on your device
• Request access, correction, or deletion by contacting support

9. Children

The Service is intended for business use and is not directed to children under 18.

10. Changes

We may update this Policy from time to time. Continued use after changes take effect constitutes acceptance of the updated Policy.

11. Contact

Privacy questions: contact@clientmitra.in
Helpline (Call / WhatsApp): +91 79901 36200